As a UX designer, I focus on creating intuitive, user-centered designs that solve real-world problems. With a passion for research and a keen eye for detail, I craft seamless digital experiences that engage and delight users. I work closely with cross-functional teams, ensuring the design process aligns with business goals and user needs. My expertise includes wireframing, prototyping, and usability testing, enabling me to transform complex ideas into accessible, user-friendly interfaces. Driven by creativity and empathy, I constantly seek opportunities to learn, grow, and innovate in the ever-evolving field of UX design.
Handled 1800+ Tier-1 tickets for access and VPN issues.
Escalated complex issues using ServiceNow and improved resolution tracking.
Delivered onboarding for 200+ new employees.
Supported 500+ students with login and app access issues.
Resolved G-Suite sync and configuration problems for 300+ users.
Logged 1000+ tickets and created structured escalation reports.
Configured 900+ laptops/desktops remotely using imaging scripts.
Diagnosed 250+ incidents/day, improving resolution tagging by 47%.
Maintained 120+ KB articles to improve issue deflection.
Handled 200+ weekly tickets including VPN and printer issues.
Created 20+ SOPs for remote troubleshooting and access setup.
Managed AD account provisioning and reduced errors by 41%.
Resolved 1200+ ServiceNow tickets involving O365, VPN, and access issues.
Delivered onboarding support for 900+ users on Teams, Zoom, and Outlook.
Used Microsoft Intune & Defender for endpoint patching and compliance.
Provisioned 700+ user accounts using Azure AD with role-based access.